Cape Cod Treasure Chest Visit Our Blog View Shopping Cart Cape Cod Treasure Chest Cedar Furniture Decorative Tiles Teak Furniture

Customer Service

What payment methods do you accept?
We accept MasterCard or Visa through our secure website or you can call us toll free at 888-381-5300 to place your order. You can even pay with PayPal.

If you pay by PayPal, please use info@capecodtreasurechest.com as the email address.

How much is shipping?
Shipping is FREE! on all our items except for our IN STORE ONLY ITEMS. The price you see is the total price you pay!   Additional fees to Alaska, Hawaii and Puerto Rico.

We ship packages with Fedex, USPS or motor freight.

Ordering more than one item? Call or email us and we will see if shipping the items motor freight can save you money. It usually does!

Include Zip Code and name and number of items. We will get back to you as soon as possible.

For an additional fee Second Day and Overnight Shipping is available. Send us an email and we will let you know any additional fees.

About how long will it take for my order to arrive?
All UPS in-stock items will be shipped within 2-7 business days. If you item is going to be shipped greater than 2 business days you will be sent an email giving you the date your item will be shipped.

Depending upon your location, items will take an additional 2-7 business days to reach you.

Feel free to call or send us an email to obtain estimated shipping delivery dates.

Need it Fast? Overnight and 2nd Day delivery is available for an additional fee.

We will notify you if your selected item is out of stock.

We try our best to make sure this doesn't happen. In the event something you ordered is out of stock, you will be emailed immediately, and given the options of:

  • Choosing a different item.
  • Waiting for us to get more.
  • Canceling your order.

Your credit card will never be billed until we ship your order.

How do I place an order?
It's fast and easy to order from Cape Cod Treasure Chest.

You can order items via our secure website, by mail, fax 866-538-9053 or call us toll-free at 888-381-5300.

To order online:
When you are ready to purchase an item, choose available colors if applicable and quantity. Add the item to your cart by clicking on the "Add to your shopping cart" button for that item. The number of items you have purchased will be shown.

At this point, you can go back to the shopping pages and continue to shop or you can go to the checkout process.

You can remove an item from your shopping cart at anytime, by selecting "remove" from your list of items in the shopping cart.

You can review your order at any time by clicking on the "View Shopping Cart" link at the top left hand corner of the screen.

When you are ready to checkout, click on the "Proceed to Checkout" button while in the shopping cart. Follow the steps including entering in your credit card information and billing information. You will have the option in the shopping cart of paying by phone, printing out a mail in invoice, or via a secure credit card payment.

You will receive a confirmation email message that tells you that your order has been placed and is being processed.

It's very easy to order online but if you have any questions about the ordering process, please call or email us.

Order by phone:
Call us toll free at 888-381-5300
Order by mail or Fax 866-538-9053

Printable Order From
If you are ordering by mail please send check or money order (payable to Cape Cod Treasure Chest) to PO Box 185, N Truro, MA 02652. Once your check has cleared the bank, we will quickly process your order.

Thank you for your order.

I'm having trouble processing my order online. What can I do?
You can call us toll free at 888-381-5300. Please note that your credit card information must match your credit card billing address exactly. If there is any difference your card may be denied.

Do not hesitate to call us if your order is not going through properly. We will be happy to assist you!

Is it safe to order products online?
YES! Every transaction performed at CapeCodTreasureChest is secured using the Secure Socket Layer technology (SSL). It encrypts all your personal purchasing information as it travels across the internet to our server.

As you enter in your order and delivery information, the characters are scrambled, making it impossible for a third party to intercept. Your privacy and information are fully protected here.

Our site turns secure during the checkout process. This is shown by the picture of the closed padlock on the top or bottom of the screen.

It is as safe to purchase online at CapeCodTreasureChest as it is at our retail store.

If you are still uneasy about Internet ordering and would like to place an order, call us toll free at 888-381-5300 or use our printable order form and mail a check.

Your privacy and information are fully protected here. PURCHASE WITH CONFIDENCE!

How can I contact CapeCodTreasureChest?
CapeCod-TreasureChest can be contacted via email, phone or snail mail.

Email: info@capecodtreasurechest.com

Phone: Toll Free 888-381-5300 or 508-487-0250 7 days a week 9am-5pm EST.

If we are unable to answer your call, please leave your phone number and we will gladly call you back to take your order or answer any questions you may have.

Mail: PO Box 185, 146 Shore Rd, North Truro, MA 02652

What if I need to return or exchange an item?
We want you to be happy with our products. If you are not satisfied, you may return your order within 30 days for an exchange, credit or refund. A return authorization must be obtained prior to the return of any item. The item must be in new condition and in the original packaging. Please insure any returned packages. Shipping costs for the returning of products other than for reasons of defect are the responsibility of the customer.

Do you have a catalog?
We have a catalog for the furniture and the arbors but not for our other items at this time.

We have many items that are not listed on the website so if your looking for something special please send us an email, info@capecodtreasurechest.com or call us 888-381-5300.

Is the furniture assembled when shipped?
Most of the assembly is done before the furniture leaves the factory, so you will only have to put the big pieces together. For example a chair is shipped in four parts - the assembled back, seat and the two side arms. We provide all the hardware and instructions.

How does your cedar furniture weather and how long will it last?
White cedar is a wood with a well-deserved reputation for durability and natural rot resistance. It has been used for generations for roofing and shingles, fences, fence posts, planking for small boat hulls and, of course, for outdoor furniture. We have found that left out year round, untreated and uncovered the furniture will last a minimum of 8 to 10 years. Furniture that is brought inside or covered for the winter will last twice that long.

All furniture comes with a Manufacturers 5 Year Limited Warranty. Our Teak furniture comes with a 10 Year Limited Warranty. If any piece of furniture is proved to be defective by reason of improper workmanship and /or material we will replace, at our discretion, that part or the whole product at no charge to you. To obtain warranty service you must deliver the product or part at your expense. A copy of the original sales receipt is required when requesting warranty work. The above warranties do not cover defects caused by modification, alteration or repair of the product or part by anyone other than the manufacturer. Physical abuse to, or misuse of the product, or use or assembly thereof in a manner contrary to the accompanying instructions.

Can the furniture be painted or stained?
Any number of finishes can be used on cedar furniture. The types we have tried and recommend are good quality penetrating sealers and transparent or opaque exterior stains. Paint will work fine but like on any exterior surface, over time will begin to flake and will eventually need scraping and refinishing. We do not recommend oil finishes.

Teak furniture if left natural will turn a pretty silver gray color over time. You can put teak oil on your furniture to maintain the honey color.

I"m trying to decide which tiles match in color. How can I do this? Our suggestions is to copy the picture of the tile you like and put it into a word document. Do this for all the tiles you are interested and this should give a good indication of similar colors or you could even print the images.

I want to install your tiles into my kitchen or bathroom. How do I remove the backing? It's easy. Just soak the tile in warm water. This will loosen the glue that holds the back on. Remove the backing and install as you would any other wall tile.

I saw a better price on another website. Will you match this price?
We will beat it! We want your business! Some other stores carry the same item at a lower price, but they charge more for shipping and they also may charge sales tax where we do not. (Tax in MA only)

We are a family run business who believes in customer service. If you're not happy, we're not happy! Our service is unbeatable.

Send us an email include the store web address. item number, cost of item shipped and your state and zip code. We want to prove to you that at Cape Cod Treasure Chest you will be treated with the best customer service possible.

Let us prove it to you by giving us your business today!

 
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